I often do this, it doesnt require a GM. If you log in as another character and page - and then login with your frozen character, I can do
.page g to go to the active player on the account and then move you to somewhere un-crash-like such as Vesper bank.
I'm sure that whatever staff is on first when you are online will fix you
If it is something more sinister causing u to crash (unlikely) then it will be investigated.